Refund Policy

Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:

1) The Customer Received A Wrong Product

• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, we will dispatch the correct product or refund the amount
within 7 working days.

• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well
as all accessories should be dispatched with the product.

2) The Customer receives damaged goods

• Customers may claim refund if they receive damaged goods however they must provide video proof of
this.

• Customers are advised to make video while unwrapping and unboxing their product from delivery
packaging. This video will be used as a proof that customer received damaged good.

• In case of Router: Router Performance issues, refund, replacement, and repair services will be decided
and given by the Aftersales department.

• In case of MI Box S: Refund, replacement, and repair services will be decided and given by the
Aftersales department.

• If video proof is not provided or video is made after the product has been unboxed then customer will
not be entitled to a refund.

• Refund / Return / Change of product purchased from Connect-etronics.com will be only catered by
Connect-etronics.com team, not at any Connect E-Tronics Online Store.